Terms & Conditions

Last updated: [DATE] · Effective from: [DATE]

1.Who we are

This website (b24.biz) and the services described on it are operated by B24 Biz Solutions ([FULL REGISTERED LEGAL NAME]), a company registered in the United Arab Emirates under trade licence number [TRADE LICENCE NO.], with its registered office at Office 502, 5th Floor, Al Barsha Business Center, Al Barsha, Dubai, United Arab Emirates.

In these Terms, "we", "us" and "our" refer to B24 Biz Solutions. "You" and "your" refer to the person or entity using our website or purchasing our services.

2.Acceptance of these terms

By accessing b24.biz, requesting a quotation, or purchasing any licence or service from us, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, you must not use our website or services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

These Terms apply to the exclusion of any other terms you seek to impose, including any terms attached to a purchase order.

3.Definitions

• "Bitrix24" means the Bitrix24 software platform owned and operated by Bitrix24 (the developer company), which we resell and implement as an authorised partner.
• "Licence" means a Bitrix24 Cloud subscription or Self-hosted licence purchased through us.
• "Services" means the implementation, customisation, development, integration, training and support services we provide, as set out in an accepted Quotation.
• "Quotation" means a written proposal issued by us setting out scope, deliverables and fees.
• "Portal" means your Bitrix24 account or instance.
• "Deliverables" means any configuration, code, module, integration or documentation we produce for you under an accepted Quotation.

4.Our services

We provide the following, subject to an accepted Quotation:

• Licence resale — supply of Bitrix24 Cloud and Self-hosted licences.
• Customisation — configuration of Bitrix24 Cloud and Self-hosted plans to your requirements.
• Development — building additional modules and applications for Bitrix24.
• Integrations — connecting third-party tools to your Portal.
• Training & courses — training your team members on the use of your Portal.
• Support — ticketing, chat, email and WhatsApp assistance.

The precise scope of any engagement is defined in the accepted Quotation. Anything not expressly listed in the Quotation is out of scope and, if requested, will be quoted separately as a change request.

5.Bitrix24 licences

We are an authorised Bitrix24 partner. When you purchase a Licence through us, you should understand that:

• The Licence is a product of Bitrix24, not of B24 Biz Solutions. We act as an authorised reseller.
• Your use of the Bitrix24 platform is governed by Bitrix24's own licence agreement, terms of service and privacy policy, which you accept directly with Bitrix24. Those terms prevail over these Terms in respect of the platform itself.
• Platform features, plan compositions, user limits, storage limits and platform pricing are set by Bitrix24 and may change without notice to us.
• We do not control the availability, uptime, security or roadmap of the Bitrix24 platform.
• We will deliver the Licence key or subscription activation to the email address you provide, ordinarily within 72 hours of payment confirmation. Where payment is made by wire transfer or card, payment confirmation may itself take up to 3 business days.

5.1 Plan limits

If you exceed the user, storage, pipeline or site limits of your plan, the Bitrix24 system notifies your account administrator. You are responsible for upgrading your plan. Additional fees for an upgrade are payable to us or to Bitrix24 as applicable.

6.Quotations & orders

• Quotations are valid for [NUMBER] days from the date of issue unless stated otherwise.
• Prices displayed on this website are indicative, are subject to change, and do not constitute a binding offer. Only a written Quotation issued by us is binding.
• A contract forms when you accept a Quotation in writing (including by email) or make payment against it, whichever occurs first.
• Discounts advertised on this website (including the 20% discount on our development and training services, and the 25% discount on Bitrix24 Academy courses) are conditional on the qualifying subscription remaining active, and may be withdrawn or varied for future orders.

7.Fees & payment

• All prices on this website are stated in US Dollars (USD) unless expressly stated otherwise.
• Prices are exclusive of UAE Value Added Tax (VAT) and any other applicable taxes or duties, which will be added at the prevailing rate where applicable. [CONFIRM: are your listed prices VAT-inclusive or exclusive? This clause must match reality.]
• We accept payment by fund transfer, Stripe, wire transfer, and in instalments where agreed in writing.
• Bank charges, currency conversion costs and payment processor fees are your responsibility.
• Invoices are payable within [NUMBER] days of the invoice date unless the Quotation states otherwise.
• Licences are activated only after payment confirmation. Services commence only after any agreed deposit is received.
• Late payment may incur interest at [RATE]% per month on the outstanding balance, and we may suspend Services under clause 18.

8.Refunds & cancellation

8.1 Licences

Once a Licence has been issued and activated, it is generally non-refundable, as the underlying licence is purchased from Bitrix24 on your behalf. Any refund is subject to Bitrix24's own refund policy and to our ability to recover the cost from Bitrix24. [CONFIRM your actual refund position with Bitrix24 before publishing — this clause must not contradict your partner agreement.]

8.2 Services

You may cancel Services not yet commenced by giving written notice. Where work has commenced, you remain liable for all work performed and costs committed up to the date of cancellation.

8.3 Consumer rights

Nothing in this clause limits any non-waivable statutory rights you may have under UAE consumer protection law or the mandatory law of your own jurisdiction.

9.Your responsibilities

To enable us to deliver, you agree to:

• Provide accurate, complete business requirements and respond to our questions within a reasonable time.
• Provide timely access to your Portal, systems, and any third-party accounts needed for an integration.
• Nominate a single point of contact with authority to approve scope and sign off deliverables.
• Ensure you have the rights and lawful basis to share any data you give us.
• Keep your Portal credentials secure. You are responsible for all activity under your accounts.
• Maintain your own backups of business-critical data.

Delays caused by your failure to meet these responsibilities may extend timelines and incur additional charges.

10.Support & response times

Where you purchase a Licence through us, we provide access to our support environment in English, Arabic and Hindi, with a target first-response time of 24 hours during our business hours.

Response times are targets, not guarantees, and are measured during business hours ([STATE BUSINESS HOURS AND TIMEZONE, e.g. Sun–Thu, 09:00–18:00 GST]), excluding UAE public holidays. A response time is the time to first meaningful reply, not to resolution.

Our support covers the configuration and Deliverables we provided. It does not cover defects in the Bitrix24 platform itself, which are escalated to Bitrix24 and resolved on their timeline.

11.Intellectual property

• Bitrix24 platform — all rights remain with Bitrix24. You receive only the rights granted under Bitrix24's licence agreement.
• Our pre-existing materials — our tools, frameworks, templates, methodologies, training content and know-how remain our property. Where these are embedded in a Deliverable, we grant you a non-exclusive, non-transferable, perpetual licence to use them as part of that Deliverable for your internal business purposes.
• Custom Deliverables — [DECIDE: do custom modules become the client's property on full payment, or do you retain ownership and licence them? Pick one and state it clearly. The default below assumes client ownership on full payment.] Subject to full payment of all sums due, ownership of any bespoke module or application built specifically for you transfers to you on payment in full.
• Your materials — your data, content, trade marks and business information remain yours. You grant us a limited licence to use them only as needed to deliver the Services.
• Website content — the content, design and code of b24.biz are owned by us or our licensors and may not be copied, reproduced or reused without written permission.

12.Confidentiality

Each party may receive confidential information from the other. Each party agrees to keep the other's confidential information secret, use it only to perform its obligations, and disclose it only to personnel who need it and are bound by equivalent obligations.

This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law or a competent authority.

These obligations survive termination for [NUMBER] years.

13.Data protection

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

Where we process personal data on your behalf in the course of delivering Services, you are the controller and we act as processor. Where required, the parties will enter into a separate data processing agreement. [If you serve EU/UK clients, a signed DPA with SCCs is likely required — raise this with your lawyer.]

14.Warranties & disclaimers

We warrant that the Services will be performed with reasonable skill and care by suitably qualified personnel, in accordance with the accepted Quotation.

Except as expressly stated in these Terms, and to the fullest extent permitted by law:

• The website and all content are provided "as is" and "as available", without warranties of any kind.
• We do not warrant that the Bitrix24 platform, or any Deliverable, will be uninterrupted, error-free, or fit for any purpose you have not told us about in writing.
• We make no representation that any specific commercial, financial or operational result will be achieved through using Bitrix24.
• Any figures, benchmarks or timelines given are estimates, not guarantees.

15.Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, business interruption, or loss or corruption of data, in each case whether direct or indirect.
• We are not liable for any indirect or consequential loss.
• We are not liable for any act, omission, outage, data loss, security incident, pricing change or discontinuation attributable to Bitrix24 or any other third-party platform.
• Our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you actually paid to us for the specific Services giving rise to the claim in the [NUMBER] months preceding the event.
• For Licence resale specifically, our liability is limited to the amount you paid us for that Licence.

You agree that these limitations are reasonable given the fees charged and the fact that the underlying platform is operated by a third party.

16.Third-party platforms

Our Services frequently involve third-party platforms including Bitrix24, telephony providers, payment processors, messaging platforms and accounting systems. We do not control these platforms. Their availability, terms, APIs and pricing may change at any time, which may affect a Deliverable or integration. Restoring functionality after a third-party change is chargeable work unless covered by a separate support agreement.

17.Website use

You agree not to use this website to: breach any law; attempt unauthorised access to our systems; introduce malware; scrape or harvest content or contact details; or interfere with its operation.

We may withdraw or amend the website, or any part of it, without notice. We do not guarantee uninterrupted availability.

18.Suspension & termination

We may suspend or terminate Services immediately on written notice if you fail to pay any undisputed sum when due, materially breach these Terms and do not remedy the breach within [NUMBER] days of notice, or become insolvent.

On termination, all sums owed become immediately due. Clauses which by their nature should survive (including 11, 12, 14, 15 and 21) survive termination.

19.Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, civil unrest, government action, epidemic, failure of utilities or telecommunications, or failure of a third-party platform. If the event continues for more than [NUMBER] days, either party may terminate the affected engagement on written notice.

20.Changes to these terms

We may update these Terms from time to time. The version published on this page at the time you place an order governs that order. Material changes will be reflected in the "Last updated" date above. Continued use of the website after changes constitutes acceptance.

21.Governing law & disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The parties agree to attempt to resolve any dispute in good faith. Failing resolution within [NUMBER] days, the dispute is subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. [ALTERNATIVE: many UAE B2B contracts specify DIAC arbitration in Dubai instead. Ask your lawyer which suits your client base — this matters for enforceability against overseas clients.]

22.Contact

Questions about these Terms should be sent to: